Shipping & Returns

Shipping & Delivery Policy

Each order will be shipped within 3-5 working days from making the payment. In case of custom orders, please allow us upto 2 weeks to process your order.

Shipping charges will be Rs. 100 on all orders under Rs. 2500 within India unless mentioned otherwise on the checkout page. Free shipping on orders of Rs. 2500 and above within India. All orders are shipped by a reputed shipping company. If your location is not serviced by our courier service providers, we will ship the order by registered speed post.

Location Delivery Time
Within Mumbai 3-4 Working Days | Custom Orders - 7-10 working days
Rest of India Up to 7 working days | Custom Orders - 10-15 working days
International Upto 30-45 working days

Send us an email on info@theblackcanvas.in should you require any information regarding the status of your order or shipment.

Return Policy

Return
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to The Black Canvas on the The Black Canvas website. The Buyer may Return a product only if the following situations arise:

  1. Item was defective
  2. Item was damaged during the Shipping
  3. Products was / were missing
  4. Wrong item was sent by the Seller

You can return your purchase within 7 days of the product being delivered by sending us an email to info@theblackcanvas.in with your Order #. You will need to ensure that the item reaches us safely, intact with all its seals and trappings (boxes, bags, tags, stickers etc.). Please retain a copy of the invoice and send the original invoice with the item. On inspecting the returned item, we will process refund of the entire amount you have paid, excluding taxes. All couriers of this nature will be borne by the Buyer themselves. If the product is not returned in its original condition, the Buyer is responsible for any loss in value.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. The package, including the return/exchange form, must be sent via a prepaid, insured and traceable method to ensure a safe and documented delivery. The delivery is to be made to the registered office address as mentioned hereinbelow.

Return Delivery Address:

69/5 Pervin Mansion,
UJSH Road,
Sion (West),
Mumbai 400022
+91 9833150383

Cancellation of order

You can cancel your order before the product has been shipped by sending us an email with your Order #. Your entire order amount will be refunded. An order cannot be cancelled once it has already been dispatched.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund, and it may take up to 7-10 business days for the respective banks to process the refund. You will be notified of the initiation of the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by The Black Canvas.