Each order will be shipped within 3-5 working days from making the payment. In case of custom orders, please allow us upto 2 weeks to process your order.
Shipping charges will be Rs. 100 on all orders under Rs. 2500 within India unless mentioned otherwise on the checkout page. Free shipping on orders of Rs. 2500 and above within India. All orders are shipped by a reputed shipping company. If your location is not serviced by our courier service providers, we will ship the order by registered speed post.
|Within Mumbai||3-5 Working Days | Custom Orders - 7-10 working days|
|Rest of India||Up to 7 working days | Custom Orders - 10-15 working days|
|International||Upto 30-45 working days|
Send us an email on email@example.com should you require any information regarding the status of your order or shipment.
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to The Black Canvas on the The Black Canvas website. The Buyer may Return a product only if the following situations arise:
You can return your purchase within 7 days of the product being delivered by sending us an email to firstname.lastname@example.org with your Order #. You will need to ensure that the item reaches us safely, intact with all its seals and trappings (boxes, bags, tags, stickers etc.). Please retain a copy of the invoice and send the original invoice with the item. On inspecting the returned item, we will process refund of the entire amount you have paid, excluding taxes. All couriers of this nature will be borne by the Buyer themselves. If the product is not returned in its original condition, the Buyer is responsible for any loss in value.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. The package, including the return/exchange form, must be sent via a prepaid, insured and traceable method to ensure a safe and documented delivery. The delivery is to be made to the registered office address as mentioned hereinbelow.
Return Delivery Address:
The Black Canvas
69/5 Pervin Mansion,
+91 88793 66428
Cancellation of order
You can cancel your order before the product has been shipped by sending us an email with your Order #. Your entire order amount will be refunded if it meets our cancellation conditions. An order cannot be cancelled once it has already been dispatched.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund, and it may take up to 7-10 business days for the respective banks to process the refund. You will be notified of the initiation of the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by The Black Canvas.
Do note, no refunds will be issued for custom/customised orders.