Shipping & Returns
Shipping & Delivery Policy
**UPDATE: Due to the spread of COVID-19 in India and total lockdown until 14th April, there will be a delay in shipping out orders. All pending orders will be dispatched as soon as the government restrictions are lifted.**
Free shipping on all prepaid orders above Rs. 4000 within India unless mentioned otherwise on the checkout page. Shipping charges of Rs. 100 are applicable for orders under Rs. 499. Shipping charges of Rs. 50 are applicable for orders priced between Rs. 500 - Rs. 3999. Free shipping on all orders above Rs. 4000. The above mentioned shipping costs are not valid for international shipments. International shipping fees are chargeable at a flat rate of Rs. 1500. All orders are shipped by a reputed shipping company. If your location is not serviced by our courier service providers, we will ship the order by registered speed post.
|Location||Delivery Transit Time|
|Within Mumbai||3-5 Working Days | Custom Orders - 7-10 working days|
|Rest of India||Up to 7 working days | Custom Orders - 10-15 working days|
|International||Upto 30-45 working days|
Note: Our courier partners will make 2-3 attempts to deliver the product(s). If they fail on each account for whatever reason, the package will be returned to us. To have us ship the order again, an extra shipping fee will be charged. This fee is not negotiable and we urge The Buyer to be available for the delivery or inform us beforehand in case of any special circumstances.
Send us an email on email@example.com should you require any information regarding the status of your order or shipment.
Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to The Black Canvas on the The Black Canvas website. The Buyer may Return a product only if the following situations arise:
- Item was defective
- Item was damaged during the Shipping
- Products was / were missing
- Wrong item was sent by the Seller
You can return your purchase within 7 days of the product being delivered by sending us an email to firstname.lastname@example.org with your Order #. You will need to ensure that the item reaches us safely, intact with all its seals and trappings (boxes, bags, tags, stickers etc.). Please retain a copy of the invoice and send the original invoice with the item. On inspecting the returned item, we will process refund for the products returned. Please note, all shipping charges are non-refundable. If the product is not returned in its original condition, the Buyer is responsible for any loss in value.
We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. The package must be sent via a prepaid, insured and trackable method to ensure a safe and documented delivery. The delivery is to be made to the registered office address as mentioned hereinbelow.
Return Delivery Address:
The Black Canvas
69/5 Pervin Mansion,
+91 88793 66428
No returns will be accepted for International shipments. A refund of the product value may be processed in such a case after providing proof of damage or defect. International shipping fees are non-refundable. Personalised products will be liable for only 50% refund of the product value.
Cancellation of order
You can cancel your order before the product has been shipped by sending us an email with your Order #. Your entire order amount will be refunded if it meets our cancellation conditions. An order cannot be cancelled once it has already been dispatched. In case you wish to cancel an order after it has been dispatched, an amount between Rs. 100 - Rs. 400 will be deducted as shipping fees, depending on the value and size of the package.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 2-3 business days to cancel the order and initiate a refund, and it may take up to 7-10 business days for the respective banks to process the refund. You will be notified of the initiation of the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by The Black Canvas.
Do note, no refunds will be issued for custom/customised orders.