COVID-19 DELIVERY UPDATE
As of 6th May 2020:
We have resumed shipping & deliveries! (Yay!)
Our courier partners have informed us that they have begin deliveries of non-essential products. To this effect, we will also begin packing and shipping out all pending orders gradually. Since our staff isn't allowed to travel yet, the packing & shipping process is solely dependant on 1 person only and hence, will move a little gradually compared to our regular processing time.
Also, please do note, while we are able to ship out products from our studio, our production workshop is still temporarily shut until we have full permissions to re-open operations. What this means is, if you have placed an order for a customised or personalised item, those orders will still take a while to ship out. All other orders will be dispatched over the next few days.
We do not have permissions to resume international shipping yet. So those will remain on hold until further notice.
Lastly, while we are able to dispatch orders from our end, there may be delays in the delivery time depending on the on-ground restrictions in your location/area. This is, unfortunately, beyond our control but we will try and ensure your order gets delivered as soon as possible.
We thank you for your patience during this time & your continued support till we are able to resume business as usual!
Owner & Designer | The Black Canvas